Being part of the Santander Operations graduate programme will provide you with an unrivalled opportunity help define and change our operating model and processes.

You’ll build a detailed understanding of how one of the world's leading banks operates, whilst directly contributing to our ambition of becoming the best bank in the UK.

These challenging roles will require plenty of drive as not only will you be involved in major change projects, but you’ll also be expected to contribute your own ideas on how we continue to improve our business for the benefit of our customers. At the same time, you’ll be able to build relationships with colleagues across all areas of the bank.

These are very hands-on roles, so you’ll be able to get an initial understanding of the different Operations areas, and how our people, processes and systems are used to achieve our organisational objectives. And as a key member of the team, you’ll also be provided with other exciting responsibilities including all aspects of business improvement reviews, from impact analysis to communication and implementation.

Location

Your ability to be flexible is key for this particular programme as you could be posted to a number of different sites throughout the UK on a rotational basis. Generally, these locations would include Milton Keynes, London, Bootle or Glasgow, but you could be posted to other locations if our business needs demand it. Similarly, on occasion you could find yourself working outside the traditional working hours of 9am - 5pm, Monday to Friday.

What we look for in you

We’re looking for driven and career-minded professional individuals with a keen interest in banking and operations. You should have or expect to obtain a 2:1 or equivalent in Business, Economics, Technology (IT), or another subject with a significant Mathematical/Statistical content. We’re looking for people who can absorb, interpret and consolidate large volumes of information, and then present it in a user-friendly and pragmatic way. Proven academic experience in complex problem solving is important, as is the ability to work effectively alongside key stakeholders to enhance team credibility and efficiency.

Highly flexible, with a can-do, team-focused attitude, you’ll be confident in producing quality deliverables within tight deadlines. You'll also need to be computer literate and highly competent in PowerPoint, Word and Excel.

On our Operations graduate programme, you’ll have the opportunity to expand your knowledge by working in a number of key areas across Operations on a rotational basis. These could include:

Customer Service Delivery Unit

Multi-Channel is the remote inbound channel for our telephony customer service teams, and its split between retail and commercial customer propositions. The operation takes over 15m calls each year and looks after a network of contact centres. 

Technology & Operational Risk and Manufacturing Quality

Our Complaints team is focused on controlling and managing complaints across Santander UK. Because improved customer service is critical to our future growth, it has a very high profile across the organisation, including at Board leve

Structures, Process and Change Management

The Change Management team implements major transformational changes across the entire Santander UK business. Working in partnership with the bank's global units, the team takes the lead on major change projects, such as acquisitions and launching new channels and services. 

Cost Management & Procurement

This department has overall accountability for the direction and performance of the whole end-to-end cost management and procurement process. In addition, it’s accountable for risk financing, decision-making, guidance, and associated activities for all Santander entities in the UK.

Corporate Technology & Operations

Multi-Channel, Corporate, Commercial and Business Banking is the remote customer contact channel for all of Santander UK’s Business, Corporate and Commercial Banking customers. Operating from two key sites in the UK and with close to 400 staff, we handle over 2.4m customer calls a year. 

Risk Technology & Operations Division

The Risk Systems & Processes team is integral to the lifecycle of customer accounts which provide an element of credit (bank accounts, mortgages, secured and unsecured loans, credit cards, etc.).  Its remit covers everything from assessing customer risk at the point of application, and monitoring and controlling our risk exposure during the life of the accounts (which may include debt recovery and litigation), right through to the analysis and implementation of risk strategies and regulatory risk reporting. 

IT and Chief Information Office (CIO)

Part of our global Technology & Operations function, IT works in partnership with the business to the deliver efficient and innovative solutions that power our success. Within IT we have a dedicated software development and maintenance function – Isban; a hardware and infrastructure team responsible for managing our technical and production services – Produban; and the CIO, which provides oversight and governance across the whole IT function.

 

Developing your skills is as important to us as it is to you. Throughout your career, you’ll receive both formal and 'on-the-job' training, giving you the knowledge and experience you need to realise your full potential.

When you join, you’ll receive a warm welcome and a thorough induction to the UK business – this will provide you with an excellent opportunity to network with other graduates.

With us, all learning is formally recorded and documented. It’s also fully transferable within the organisation. As part of Santander UK, you will receive a consistent approach to your development as well as business-specific support.

All of our graduates also participate in a number of core learning experiences. These are designed to develop your interpersonal skills and to help prepare you for your first role managing others. Core learning is delivered through a blend of online and face-to-face training in modules covering areas such as an introduction to leadership and management; fundamentals of managing high performance teams; and essential communication and interpersonal skills.