Retail Sales & Telephony Management (Closed)

Before you can drive an industry forward, you need to understand it through and through. You need to understand the business, dig beneath the surface, question the things everyone else takes for granted to work across a variety of challenging situations.

We are particularly interested in candidates who collaborate well with others, enjoy working in a customer-focused environment and are motivated by challenging targets. If you would like exposure within our Retail Telephone Sales and Service division, this is the place to start. You will spend time in a fast paced environment where you'll be exposed to an area that enjoys exceeding challenging targets. You may then be provided with an opportunity to see how we build relationships with our customers through excellent customer service and meaningful conversations. This will help our customers understand and meet their own financial needs with products and services from Santander.

Other opportunities may include getting involved in project work, where you will have the opportunity to practice your organisational skills and meet key deliverables. During the scheme, a series of personal development modules will be available, enabling you to enhance your commercial awareness as well as your interpersonal skills for the future.

During the programme you'll be based at one of four sites: Belfast, Glasgow, Leicester or Bradford. In all probability you'll stay at the same site for the entire 12 week programme, although you may occasionally be expected to travel to other sites when required. 

To join the programme you will need:

• To currently be an undergraduate – either in your second year at university, or third year if yours is a four-year course
• A minimum of 280 UCAS points or equivalent and to be on course for a 2:1 or equivalent, ideally in Business, Economics, Technology, Marketing or similar. However your degree subject is less important to us than your ability to communicate with people in a helpful and reassuring manner. We’ll also be particularly interested in people who can collaborate well with others, enjoy working in a customer-focused environment and are motivated by challenging targets

You will also ideally have:

• A minimum of one position of responsibility held at university or school (e.g. Vice-President of a society, Team Captain, Secretary, Treasurer etc.)
• A minimum of two months' customer-related work experience. This could include face-to-face or telephone contact with the public/customers/clients. It can be part-time or voluntary and need not be over a continuous two month period

On the apply page, this role is displayed as Telephone Distribution.