This is more than just a fantastic opportunity to establish yourself at the heart of our branch network. Banco Santander is the Eurozone’s leading bank and among the top 15 financial institutions worldwide in terms of market capitalisation. Throughout your time with us, you’ll be part of a fast paced, energetic business that’s at the forefront of the financial industry. We aim to be the best bank to work for, a place where hard work, commitment, proactivity and the desire to develop your skills are recognised and rewarded.
Over two years, you’ll enjoy a world of structured training and the accreditations you'll need to advise customers about our products and services. And throughout the 24 months there’s a clear route to becoming a Branch Manager.
How you do that is up to you. Some graduates opt to progress through specialist sales routes, such as Bancassurance, while others choose particular product areas, like Mortgages. Some aim for Branch Manager – others for Regional Manager or beyond. It all depends on what inspires you most and wherever you’re most likely to put your talents to best use. On the Retail Branch Programme, all doors are open.
This programme takes two years to complete, and progress here depends on individual performance. The training takes place within the branch network predominantly, and to ensure you gain the right kind and amount of experience, you’ll move from branch to branch. This means you’ll need to relocate within your region, and possibly even nationwide.
We accept applications from graduates who have or expect to gain a 2:1 in all degree disciplines. Your specific degree discipline is less important to us than your ability to communicate with people in a helpful and reassuring manner. We’ll also be particularly interested in hearing from people who collaborate well with others, enjoy working in customer-facing environments and are motivated by challenging targets.
This is a two year programme and in your first year, you’ll come to understand how a branch operates, as well as experiencing first hand many of our key customer sales and service roles.
During this time, you'll be given structured training and will acquire the accreditations you'll need to advise customers about our products and services. You’ll learn how to give the guidance they need in line with financial services requirements. In doing so, you'll use all your communication skills and make them even stronger.
As an accredited Personal Banking Advisor, you'll start to gain more specialist knowledge of either mortgages or savings & investment products, before moving on to a first team-leading role as a Service and Control Manager.
Once in this role, you'll focus on ensuring that Santander delivers the best customer experience on the high street. This will involve training, directing and motivating branch staff and making sure that we meet our regulatory and financial security obligations. You'll oversee everything from the appearance of the branch through to merchandising and queue management.
Assuming that you excel in these development roles, you can expect to become a Branch Manager when you complete the programme. This is a very challenging role with a high level of responsibility. You’ll be accountable for every aspect of your branch – meeting budgets, sales targets and quality standards, applying control procedures, and managing your team's performance. It's quite an achievement after such a relatively short time in our organisation.