The Santander Operations graduate programme will provide you with an unrivalled opportunity to gain an insight into Santander’s operating model and processes. You will take on a number of rotations, designed to give you an all-round experience of the Operations area of our business. You’ll cover everything, from volume operational areas, strategic insight and process improvement to change and relationship management, enabling you to build a detailed understanding of how one of the world's leading banks operates
These are very hands-on roles. You’ll be involved in major change projects, where you’ll be expected to contribute your own ideas on how we continue to improve our business for the benefit of our customers. At the same time, you’ll be able to build relationships with colleagues across all areas of the bank and at the end of the programme you should be ready to move into a professional role.
Throughout, you’ll be part of a fast paced, energetic business that’s at the forefront of the financial industry. We aim to be the best bank to work for, a place where hard work, commitment and the desire to develop your skills are recognised and rewarded.
Your ability to be flexible is critical for this particular programme, as you will be posted to a number of different sites throughout the UK during your rotations. Generally, these locations would include London, Milton Keynes, Glasgow, Leicester, Liverpool and Bradford, but you could be posted to other locations if required. Additionally, on occasion you could find yourself working outside the traditional working hours of 9am-5pm, Monday to Friday.
We’re looking for driven and career-minded professional individuals with a keen interest in banking and operations. You should have or expect to obtain a 2:1, or equivalent, in Business, Economics, Technology (IT), or another subject with a significant Mathematical/ Statistical content and hold 280 UCAS points (or equivalent). We’re looking for people who can absorb, interpret and consolidate large volumes of information, and then present it in a user-friendly and pragmatic way. Proven academic experience in complex problem solving is important. Highly flexible, with a can-do, team-focused attitude, you’ll be confident in producing quality deliverables within tight deadlines. You'll also need to be computer literate and highly competent in PowerPoint, Word and Excel.
On our Operations graduate programme, you’ll have the opportunity to expand your knowledge by working in a number of key areas across Operations on a rotational basis. These could include:
Business Technology & Operations (T&O) Units
These T&O units support Santander UK’s businesses and divisions.
The T&O units provide the primary interface between the different divisions in Santander UK and Operations, supporting them to deliver their day to day service requirements and projects.
The T&O units include:
In addition to the above Business T&Os, there are three cross-manufacturing T&Os consisting of Service Delivery, Processes & Change Management and IT:
1. Customer Service Delivery Unit
Multi-Channel is the remote inbound channel for our telephony customer service teams, split between retail and commercial customer propositions. The operation takes over 15m calls each year and looks after a network of contact centres around the UK.
Service Delivery is the key relationship management team who ensure our internal 3rd party providers meet their required service level targets. They do this via stakeholder management, recommending process improvements, implementing change projects and, through ongoing analysis, where further efficiencies can be made.
2. UK Processes and Change Management
The Process and Change Management team implements major transformational changes across Santander UK. Working in partnership with the bank's global units, the team takes the lead on major change projects, such as acquisitions and launching new channels and services.
3. IT and Chief Information Office (CIO)
The CIO works in partnership with the business to the deliver efficient and innovative solutions that power our success. Within IT we have a dedicated software development and maintenance function – Isban; a hardware and infrastructure unit responsible for managing our technical and production services – Produban; and the CIO, which provides oversight and governance across the entire UK IT function.